Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the Alpha Mobile Clean website [insert website URL] (the "Website") or engaging in any carpet cleaning services (the "Services") provided by Alpha Mobile Clean ("we," "us," or "our"). These Terms govern your access to and use of the Website and Services. By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or Services.
1. Services
1.1 Carpet Cleaning Services: We provide professional carpet cleaning services to residential and commercial clients. Our services include cleaning, stain removal, and odor treatment, among other related services. The specific details of the services, including pricing and scheduling, will be discussed and agreed upon with the client prior to the provision of services.
1.2 Service Limitations: While we strive to provide high-quality services, we cannot guarantee the complete removal of all stains, odors, or damages to carpets. Certain factors, such as the age and condition of the carpet, may affect the outcome of the cleaning process. We will assess the condition of your carpets and provide a realistic assessment of the expected results.
2. Pricing and Payment
2.1 Pricing: The pricing for our carpet cleaning services is determined based on factors such as the size of the area to be cleaned, the type of carpet, and any additional services requested by the client. We will provide you with a detailed quote before commencing the cleaning services.
2.2 Payment: Payment for the services rendered is due upon completion of the cleaning service, unless otherwise agreed upon in writing. We accept cash, credit/debit cards, or other mutually agreed-upon forms of payment. All payments are subject to applicable taxes and fees.
3. Cancellations and Rescheduling
3.1 Cancellations by the Client: If you need to cancel or reschedule your appointment, please provide us with at least 24 hours' notice. Failure to provide sufficient notice may result in a cancellation fee, at our discretion.
3.2 Cancellations by Alpha Mobile Clean: In the event that we are unable to fulfill the scheduled appointment due to unforeseen circumstances or reasons beyond our control, we will make reasonable efforts to reschedule the appointment at a mutually convenient time.
4. Liability and Damages
4.1 Property Condition: While we take utmost care and caution during the provision of our services, we are not responsible for any pre-existing damages to the property or items within the property. It is the client's responsibility to ensure that the area to be cleaned is clear of any valuable or fragile items.
4.2 Liability Limitation: To the extent permitted by law, Alpha Mobile Clean shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website or Services. This includes, but is not limited to, damages for loss of profits, loss of data, or any other intangible losses.
5. Intellectual Property
5.1 Ownership: All content on the Website, including but not limited to text, images, graphics, logos, and trademarks, is the property of Alpha Mobile Clean and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.
6. Governing Law and Dispute Resolution
6.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of laws principles.
6.2 Dispute Resolution: Any dispute arising out of or relating to these Terms, the Website, or the Services shall be resolved through negotiation and mutual agreement. If a resolution
Refund Policy
Thank you for choosing Alpha Mobile Clean for your carpet cleaning needs. We strive to provide exceptional services and customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.
1. General Refund Policy
1.1 Satisfaction Guarantee: We stand behind the quality of our carpet cleaning services. If you are not satisfied with the results of our services, please contact us within 24 hours of the service completion. We will make reasonable efforts to address your concerns and rectify any issues.
1.2 Refund Eligibility: Refunds are considered on a case-by-case basis and are subject to the following conditions:
a) Unsatisfactory Service: If you are not satisfied with the quality of our carpet cleaning service and we are unable to resolve the issue to your satisfaction, you may be eligible for a refund.
b) Service Non-Performance: In the event that we are unable to complete the scheduled carpet cleaning service due to unforeseen circumstances or reasons beyond our control, you may be eligible for a refund.
1.3 Non-Refundable Services: Please note that certain circumstances may render a service ineligible for a refund. These include:
a) Pre-existing Conditions: We are not responsible for the complete removal of all stains, odors, or damages to carpets. The outcome of the cleaning process may be affected by factors such as the age and condition of the carpet.
b) Client Mistakes: If the client provides inaccurate information regarding the size, condition, or other relevant details of the carpet, resulting in unsatisfactory service, a refund may not be granted.
2. Refund Process
2.1 Contact Us: To request a refund, please contact us within 24 hours of the service completion. You can reach us through the contact information provided on our website.
2.2 Assessment and Resolution: Our team will review your refund request and may require additional information or evidence to assess the situation. We will make reasonable efforts to address your concerns and resolve the issue promptly.
2.3 Refund Approval or Denial: Upon evaluating the circumstances, we will notify you of the approval or denial of your refund request. If approved, the refund will be processed within a reasonable timeframe, using the original payment method.
3. Exceptions and Disputes
3.1 Dispute Resolution: We aim to resolve any issues or disputes amicably. If you are dissatisfied with the resolution provided, you may request further review or escalate the matter to the appropriate authorities in accordance with applicable laws.
3.2 Refund Policy Changes: We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or require further clarification regarding our Refund Policy, please contact us using the information provided on our website. We value your satisfaction and will make every effort to address your concerns and ensure a positive customer experience.
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